GDPR Privacy Policy
Effective Date: 23-Jul-2024
Last Updated: 23-Jul-2024
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, the information we collect using cookies, how that information is used, and how to manage the cookie settings.
Cookies are small text files that store small pieces of information. They are stored on your device when the website loads on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, and understand how the website performs and where it needs improvement.
How do we use cookies?
Our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function properly and do not collect any of your personally identifiable data.
Third-party cookies help us understand how the website performs, how you interact with our website, keep our services secure, provide relevant advertisements, and overall provide you with a better and improved user experience. These cookies also help speed up your future interactions with our website.
Types of Cookies we use
Manage cookie preferences
Cookie Settings – You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent immediately.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers:
If you are using any other web browser, please visit your browser’s official support documents.
1. Introduction Lucente Flooring (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines the types of information we may collect from you or that you may provide when you visit our website [https://www.lucenteflooring.co.uk/] (the “Site”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
2. Information We Collect We may collect and process the following types of data about you:
- Personal Identification Information: Name, email address, phone number, postal address, and other similar information you provide.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Data We use the data we collect for the following purposes:
- To provide and maintain our services.
- To manage your account and provide customer support.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our Site.
- To improve our Site, products, and services.
- To monitor the usage of our Site and ensure its security.
- To conduct market research and analysis.
- To comply with legal obligations.
4. Legal Basis for Processing We process your personal data on the following legal bases:
- Consent: Where you have given us explicit consent to process your data for specific purposes.
- Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
5. Data Sharing and Disclosure We may share your personal data with:
- Service Providers: Third parties who perform services on our behalf.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
6. Data Security We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
7. Data Retention We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Rights You have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase your personal data.
- Restrict the processing of your data.
- Object to the processing of your data.
- Data portability.
To exercise any of these rights, please contact us at info@lucenteflooring.co.uk.
9. Changes to Our Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
10. Contact Us If you have any questions about this Privacy Policy, please contact us at: Lucente Flooring 1 Ravens Court, Peterborough, PE7 3WL Tel: 07701 032631 Email: info@lucenteflooring.co.uk