Terms, Conditions & GDPR

Terms & Conditions

1. Acceptance of Terms: By placing an order with Lucente Flooring, you agree to be bound by these Terms & Conditions.
2. Product Information: While we make every effort to ensure the accuracy of product descriptions and images on our website, we cannot guarantee that they are always completely accurate or up to date.
3. Pricing: Prices for our products are subject to change without notice. The price payable for your order is the price in effect at the time of purchase.
4. Payment: Payment for orders can be made securely through our website using the provided payment methods. Orders will not be processed until payment has been received in full.
5. Intellectual Property: All content on our website, including but not limited to text, images, and logos, is the property of Lucente Flooring and is protected by copyright laws.
6. Limitation of Liability: To the fullest extent permitted by law, Lucente Flooring shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our products or services.
7. Governing Law: These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
8. Contact Information: If you have any questions or concerns about these Terms & Conditions, please contact us at info@rutlandfs.floorgear.co.uk or call 07701 032631.

Delivery

1. Delivery Times: Orders will typically be dispatched within 3 days of receiving payment. Delivery times may vary depending on the destination and stock availability.
2. Shipping Methods: We use reputable courier services to ensure safe and timely delivery of your acoustic wall slats.
3. Delivery Charges: Delivery charges will be calculated at checkout based on the weight and dimensions of your order, as well as the delivery location.
4. Delivery Address: Please ensure that the delivery address provided is accurate and complete to avoid any delays or misdeliveries.
5. International Orders: We do not provide international shipping.
6. Damaged or Lost Shipments: In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at info@rutlandfs.floorgear.co.uk so that we can resolve the issue promptly.

Returns & Refunds

1. Returns Policy: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your acoustic wall slats, you may return them within 30 days of receiving your order for a refund or exchange.
2. Return Process: To initiate a return, please contact our customer service team at info@rutlandfs.floorgear.co.uk to obtain a Return Merchandise Authorisation (RMA) number. Returns will not be accepted without an RMA number.
3. Condition of Returns: Returned items must be unused, in their original packaging, and in the same condition as when you received them. Any items that show signs of use or damage may not be eligible for a refund.
4. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7 working days and credited to the original method of payment.
5. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.